Questions? Email contact@craftbakesltdd.com or call +44 7507 075837

Sorlo

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Privacy Policy

Privacy Policy

This policy explains how Sorlo collects and uses your personal information when you visit sorlo.store, place an order or contact us. We handle personal information in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Sorlo is the controller of your personal information. Sorlo, 5th Floor Devere House, 62 Vicar Lane, Bradford, England BD1 5AH, United Kingdom. Email: contact@craftbakesltdd.com. Phone: +44 7507 075837.

What information we collect

  • Order and account details: your name, email address, phone number, delivery and billing addresses, and what you order.
  • Payment details: payments are handled by our payment provider. We do not see or store your full card number.
  • Messages: anything you send us by email, phone or through our contact details.
  • Technical information: your IP address, browser type and how you use the site, collected through cookies and similar technology.

How and why we use it

  • To take, process, deliver and refund your orders and to deal with your queries. We do this to carry out our contract with you.
  • To keep records for tax and accounting. We do this to meet our legal obligations.
  • To keep the site secure, prevent fraud and improve our service. We do this for our legitimate interests.
  • To send you marketing emails, but only if you have agreed to receive them. You can withdraw consent at any time.

Who we share it with

We share information only where needed to run the store: payment providers, delivery carriers, our website hosting provider, and email or analytics tools we use. They may only use your information to provide their service to us. We do not sell your personal information.

Cookies

We use cookies that are needed for the site to work, such as keeping items in your basket and keeping you signed in. We will ask for your consent before using any optional cookies, such as analytics or marketing cookies.

This site loads its fonts from Google Fonts, which means your IP address is sent to Google when a page loads.

How long we keep it

We keep order and accounting records for 6 years to meet tax requirements. Other information is kept only as long as needed for the purpose it was collected for.

Your rights

You can ask us for a copy of your information, ask us to correct or delete it, restrict or object to how we use it, or ask for it to be transferred to you. You can also withdraw consent at any time. To do any of this, email contact@craftbakesltdd.com. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.